Also applicable: Our Store Policy
Merchandise may be returned within 10 days of receiving the item for Store Credit ONLY, excluding: exclusive Bella Notte colors whether in stock or special ordered, Twin and CalKing items, Pine Cone Hill curtain panels, Bella Notte curtain panels, Pom Pom curtain panels, cut yardage, bedscarves, loungewear, mattresses, pillow or duvet inserts, artwork, area rugs, and any item custom finished, custom sized or items customized in any way. Anything that Cottage Chic does not carry on one of our showroom floors is considered a custom order. If you are at all uncertain if what you are ordering is considered custom, please contact us to verify.
When returning/exchanging items, customer is responsible for shipping costs. Items returned without an issued RA # will not be accepted and all items must be returned in their original packaging. Items may be exchanged one time per order, multiple exchanges are not accepted.
No exchanges or store credits allowed on custom orders.
Any change to a custom order must be submitted in writing within 24 hours and custom orders cannot be cancelled at any time for any reason. All production times for custom orders are estimates and are subject to manufacturing specifications and production times can never be guaranteed. No exchanges or store credits are allowed on custom orders. Please be aware that almost all of our orders are consider custom due to their made to order nature.
Any DISCOUNTED or ON SALE items are FINAL SALES and are non-refundable and non-returnable.
Promocodes are redeemable only thru the shopping cart. To enter a valid promocode please click on "view cart" before checking out.
Store credits are provided once the item(s) arrive back to our store in perfect condition. Shipping charges are not refunded on anything being returned/exchanged and will not be included in the store credit amount. Store credits expire after 2 years and are valid only to use on in stock items. Please contact our showroom for in stock availability.
Shipping quotes are based on the weight of the items that are purchased and the location in which they will be shipped to. Cottage Chic will provide approximate shipping amounts but these are estimates only. If you wish to get an exact freight quote, please allow us up to 24 hours to respond so we can provide you with the most accurate rate at the lowest possible cost.
Furniture Shipping information
Shipping dates are not determined by Cottage Chic, once an order is ready with a manufacturer, we will be notified and we will set up the pick up of your item(s) with a bonded and licensed delivery company. Turnaround times depend on location of the manufacturer as well as the location of the final shipment. Cottage Chic does not have control of the shipping company’s transit times and delivery schedules. Once the delivery company receives your item(s) you will be contacted by the delivery company directly when they have put you on their schedule to your area.
Upon delivery of your item(s), please take time to inspect all freight shipped items carefully for any damage that may have occurred in transit. Any claim not reported at the time of delivery will not be accepted.
If for any reason your custom furniture piece does not arrive with the specifications that you selected when ordering, or the item(s) arrive damaged, Cottage Chic reserves the right to have the item(s) replaced and reshipped at no additional charge to you. Please contact us immediately if this occurs so that we can get the replacement in the works as soon as possible.
Shipping times are subject to availability of products and/or manufacturers availability. While we carry a large inventory of bedding, furniture items, lighting, area rugs and artwork, some of these items will need to be ordered. Lead times vary depending on the item that is purchased, the fabric or finish chosen, etc. Once we receive an order, we will notify you if the item(s) you purchased are in stock or if we need to order them. At that time, we can keep the order as is or we can cancel it if the lead time will not work for you.
We value your privacy
Cottage Chic is committed not only to bringing you the finest products, but also to keeping your personal and confidential information just that – personal and confidential. No personal information is required for you to browse our web site, only when you place an order. We use the information you provide to process and ship orders and contact you if necessary. You may choose to sign up for our mailing list, but rest assured that we will never share or sell your information with any third parties.
We have taken every measure to ensure that online shopping at Cottage Chic is as secure as possible. We use Secure Socket Layering (SSL), the industry standard encryption technology that ensures safe internet transmission of your personal information. Once you enter the Checkout process (when you are ready to purchase the items you have put into your shopping cart), your connection to our server becomes secure. To confirm this, look at the bottom part of your browser window. If you see an unbroken key or a closed lock (depending upon your browser) you can be sure that your information is secure. You can also ensure security by checking the URL line of your browser. When you enter the secure area of our site, the first characters of the site address will change from "http" to "https." If for some reason you do not see these cues please contact us directly to place your order.
Collected whenever you shop with Cottage Chic, we obtain from you the information we need to complete your transaction. This may include your name, address, telephone number, e-mail address, and credit card number. We also keep records of your specific product purchases and transactions with us. We will not in any way distribute or sell any of your private information.